Winwood Motors Went the Extra 300 Miles – Literally!

Disclaimer:
This review is about as long as Kenneth the tow truck operators day was! Sorry bout that....

After having a good ole time camping, hiking, and riding trails in the hill country near Uvalde, my husband and I packed up the trailer, ourselves, and our dogs to head back home to Santa Fe. What started out as a beautiful SUNDAY afternoon quickly became a nightmare. When we pulled out on the main highway, the turbo on our big, heavy, longbed truck decided to self destruct, ruining our chances of making it home in time to enjoy Mother's Day evening. With no other option, we pulled into the Burger King parking lot. I hate Burger King! I started to cry. Not because I hate Burger King but because I didn't know what to do or even where to start. My mind was racing trying to help figure out our probably very expensive, way out of this logistical nightmare. Think about it. You are pulling a camper, broke down 300 miles from home in Sabinal, TX. It's one of those sleepy little towns that turn into a ghost town at 6pm sharp every Sunday. Do you call a nearby tow company and take the chance of being overcharged, taken advantage of, or possibly have your vehicle damaged further? Where do you have them haul it to? Dealerships aren't open on Sunday. Is there a reputable diesel mechanic nearby? Even if you found one, it's SUNDAY! How many day's until it's ready? Then, what do you do with the camper? How do you get home? I'm full blown panicking!

After a few silent and tense minutes of my husband trying to Google the answers, he still hadn't said a word other than to tell me he was going inside to use the restroom. I felt so bad for him. He is always the problem solver, Mr. fix it. There was literally nothing he could do in this situation except call for help. I decided to take it upon myself to try to lighten the load (pun intended) and call Winwood Motors to see if they had any advice or if maybe, just maybe they could help us out. I called and Mr. Winwood answered before the third ring. As soon as I started to speak, my dogs started barking and neither of us could hear each other. I couldn't even spit out my questions before I started crying again. He obviously thought I was crazy or that he was on the wrong end of a prank phone call. I was still crying and couldn't gather myself enough to speak clearly when Mrs. Winwood got on the phone and told me she would call me right back, she needed to grab a pen and paper. I figured that was the kindest way she could get rid of the sketchy prank caller on the other end of the line (that would be me, a blubbering idiot, lol). Apparently the cell signal in the Sabinal, Texas Burger King parking lot was sketchy as well. Honestly, I was not really expecting a call back but suddenly I received two back to back voicemails. It was Mrs. Winwood!

Thankfully, my husband was able to call them back and Winwood Motors stepped up in a huge way. They sent Kenneth, who called to let us know he was on his way and even gave us ETA updates every hour or so along his route to rescue us. He showed up with a calm, confident attitude and handled our tough situation like a pro.

He carefully loaded both our truck and camper on his rig. After a couple of minor technical issues, he safely hauled them all the way home, not arriving until around 2am. That kind of dedication and kindness is rare these days. Kenneth never complained.

This small-town business delivers big-time service. If you ever need help on the road, Winwood Motors is who you want. They show up, go above and beyond, and treat you like family. We have always used them for towing and lockout needs and always recommended them. This was beyond our expectations. To say they saved the day is a huge understatement!

**PSA: They don't actually advertise their services to include emergency out of town roadside rescue of blabbering sobbing crazy women. Somehow, they made it happen! ;) **

#5 Kenneth was tops, fast service and a good job. I would highly recommend them to anyone.

Just wanted to let everyone know that Clinton from winwood is the best tow truck driver. And Winwood is the best towing company ever. They are reliable, quick, and always are ready to help. I will never use any other company

Awesome staff. Very friendly!